Report an Issue or Bug

What it Does

Saves a file that describes the errors PatternMaker Pro has recorded, so you can send it with your question. Use it when something breaks or does not work the way you expect.

When an unexpected error happens, PatternMaker Pro quietly records it in your browser. Each record has the error message, where in the program it happened, the time, the PatternMaker Pro version, and your browser type and version. The last 100 errors are kept. Nothing is sent to anyone. The file is only created when you choose this menu item, and you decide whether to send it.

How to Use

1. Select Help > Report an Issue or Bug from the main menu.
2. Your browser saves a file named PMP_Error_Log_ followed by today's date, for example PMP_Error_Log_2026-10-30.json. Most browsers put it in the Downloads folder. Some ask where to save it.
3. A new email opens in your email program. It is addressed to support at PatternMakerPro.com and has a subject and a short message already filled in.
4. In the message, describe what you were doing and what went wrong.
5. Attach the saved .json file to the email.
6. Send the email.

If no errors have been recorded, a message says No errors found in the log. No file is saved and no email opens. If you want to report a problem anyway, email the address on the Contact page.

note

If no email program opens, attach the saved file to an email you write yourself.