Report an Issue or Bug

What it Does

This feature is a diagnostic tool designed to help resolve technical issues by providing a detailed record of application behavior. When an unexpected error or "crash" occurs, the system automatically captures a technical snapshot, including the error message, the specific line of code involved (stack trace), and your current browser version. It saves it securely within your local device's database. By clicking this button, you generate a JSON file containing these logs, which you can then email to technical support to help identify and fix bugs that are unique to your specific environment. This process is entirely controlled by you; no data is sent to us unless you choose to export and share the file yourself.

How to Use

1. Select the Report an Issue or Bug option from the Help menu.
2. The system will compile the report and open your file browser.
3. Choose a location on your device to save the .json file.
4. The system will also open your default email client and populate the fields for you.
5. Attach the saved Error Report file to your email.
6. You will receive a response requesting further details or outlining the steps for a resolution.